Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@royaltempus.com
Where do you ship from?
We ship from our partnered warehouses located in USA, UK, Germany and Hong Kong.
How long will it take for my items to arrive?
Orders are shipped out directly from any of our many international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 5-10 business days for your order to arrive in the USA. Other countries can take an estimated 2-4 weeks due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.
How long will it take to receive a tracking number?
It will take usually between 1-3 business days.
Where can I place an order from?
You can place an order from any country, we ship Worldwide.
Is shipping really FREE?
Yes, shipping is Free Worldwide.
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to support@royaltempus.com
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover and Amex, via Paypal.
Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I have to pay customs?
For most countries you will not have to pay customs, but it depends where are you located.
Royal Tempus does not charge for any VAT, duty or taxes. You will be charged as per the quoted price on our website. We guarantee NO Import tax for the following countries: Australia, Hong Kong, Japan, New Zealand, Russia, Singapore and the United States.
For all other countries however, customers might be liable to import duties. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
To help reduce your risk of Custom Tax or Duties we will mark the item as “gift” and declare it at a low value. But this does not guarantee no duties and/or tax charges. Kindly note that this does not apply to FedEx Shipping, where the full value is declared on the parcel.
